Studio Inbox: Some SMS not sending

Resolved
Resolved
After 1 month, 5 days, 2 hours, and 6 minutes

SMS not sending for a select few clients has now been resolved.

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Investigating

We are aware of an issue affecting the sending of SMS from 10 digit numbers. This affects replying to listeners in Studio Inbox. Not all numbers and messages are affected, and only outbound messages are affected. Inbound messages are working as normal. The issue is being investigated by our SMS partner and cellular network providers. We're sorry for the inconvenience this causes you.

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Began at:

Affected components
  • Aiir Platform